Apple iPad Repair & Service

If you purchased your iPad over a year ago or accidentally damaged it (which isn't covered by AppleCare' Terms of Service) then consider Union Square Computers for your iPad repair. Our repair prices are a fraction of the cost of a new unit and you'll avoid the hassle and expense of driving to one of the stores in Charlotte. USC is renowned as our area's #1 iPad repair shop.

Apple can be quite sneaky sometimes using the same model number but entirely different hardware. To better assist you please provide your iPad's serial number so we know what we're dealing with.

The touch screen glass and aluminum case do an excellent job of protecting your iPad from everyday use and abuse. However accidents happen. The most common repair we perform is iPad touchscreen glass digitizer replacement. Occasionally more extensive damage requires bodywork on the aluminum frame to restore button functionality or to ensure the glass lays flat. In some cases the LCD beneath the glass may also be damaged. After hundreds of discharge and recharge cycles a new battery might be necessary. Union Square Computers offers quick turnaround time for all these iPad repairs. Keep in mind that to swap out any parts on an iPad the glass must be removed. To prevent iPads from boomeranging back we apply new adhesive and clamp it overnight. Due to this process same-day service isn't offered because quality takes precedence over speed.

For iPad Air models Apple glues the glass to the LCD underneath which significantly increases the expense. On normal iPads replacing the glass can be done for under $200 but for the same repair on an Air it's not uncommon for the cost to exceed $400.

Looking for iPad Repair Near Me?

You have the option to address certain issues independently. Please note: Attempt these troubleshooting steps at your own discretion. Union Square Computers cannot be held liable for any injuries or damages resulting from these actions. If you're unsure or uncomfortable with any step cease and contact us promptly for assistance.

First things first: Checking for Updates

To make sure you have the latest iOS updates please ensure you have a PC or Mac with an updated version of iTunes. While iTunes is integrated into Macs it needs to be downloaded from the Microsoft Store for PCs. Connect your iPad to a USB port on your computer. Once connected open iTunes and click on "Check for Updates" to determine if any updates are available for your iPad.

iPad won't turn on

Try initiating a reset by pressing both the Power button and the Home button simultaneously for approximately 15 seconds to see if you can reboot the tablet.

iPad charges slowly when plugged into a USB port

This occurrence is typical as USB ports typically provide around 5V while USB-C AC adapters deliver 240V and Thunderbolt supplies 18V. Additionally not all USB ports deliver a consistent amount of power leading to potential issues such as receiving a "Not Charging" message when charging your iPad on certain computers. You might have better luck trying the USB ports located on the back of the computer rather than those on the front or on your keyboard. If this doesn't resolve the issue it might be worth considering purchasing an additional AC adapter.

iPad won't charge at all

It appears that either the Thunderbolt cable, the charging brick (if in use), the USB port (if utilized) or the port on the iPad itself may be faulty. If you possess a newer Mac it likely includes at least one Thunderbolt port. Try plugging directly into this.

It's worth noting that some charging bricks are equipped with a Thunderbolt port. We offer complimentary testing of your equipment to ensure accurate ordering. If a USB charging brick or USB port is utilized acquiring a suitable replacement is recommended. Failure to resolve the charging issue may indicate a faulty port on the iPad which renders it essentially unusable. Replacement of the port is necessary.

iPad wireless isn't working

- Attempt to power down your device by pressing and holding the Power button for several seconds until the power off option appears. Slide to power off then restart the device by pressing and holding the Power button again.

- Restart your wireless router and modem by power cycling them. Disconnect power, count to 10 and reconnect power This is also a good opportunity to reboot your iPad. Wait approximately three minutes before attempting to reconnect because it takes a bit after cycling power for the modem to initialize.

- If the "internet" light on your modem is not illuminated contact your internet service provider to inquire about any outages in your area.

- Another troubleshooting step is to perform a reset on your iPad although this will erase all data stored on the device. Be sure to back up your data beforehand. After you backup follow this procedure.

iPad won't hold a charge

If your device is under one year old and experiencing issues there are a couple of potential solutions you can try.

First ensure your tablet is charged to 100%. Then simultaneously hold down the Power and Home buttons for approximately 15 seconds until the Apple logo appears. This action recalibrates your battery.

If the above step doesn't resolve the issue then charge your tablet to 100% again. Proceed to use your tablet as usual throughout the day until the battery is completely drained and the iPad turns off. Recharge it to 100% once more to see if this recalibration process was successful.

It's important to note that after numerous charges (typically around one year of heavy usage) your battery's capacity may diminish significantly. In such cases a battery replacement may be necessary.