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Frequently Asked Questions

What services do you offer?

We provide computer repair, phone and tablet repair, web design, SEO, GEO and digital marketing for homes and businesses in Hickory, NC.

Do you repair phones and tablets?

Yes, we repair most iPhone and Android devices, including screens, batteries, charging ports and software issues.

How long do repairs take?

Many repairs are done the same day if we receive a device before noon. Repair times vary based on shipping. If we need to order something we'll still do the repair same or next day but we may have to wait to get the part.

Do I need an appointment?

Walk‑ins are welcome but appointments help ensure faster service.

Do you offer business IT support?

Yes, we provide managed IT services, website development, SEO, GEO and digital marketing for local businesses.

Can you recover lost data?

We offer data recovery for computers, phones and external drives and we have a "no data, no charge" policy so we have a financial incentive to produce. 

What areas do you serve?

We serve Hickory, Conover, Newton and surrounding North Carolina communities.

Do you build or upgrade custom PCs?

Yes, we create custom PC builds and offer hardware upgrades for gaming, business and home use.

Do you offer on‑site or remote support?

We provide on‑site visits for home and business and remote support for many software issues.

What makes Union Square Computers different?

We focus on fast turnaround, clear communication and personalized local service backed by over 20 years of experience.